Trying to resolve my final bill and account closure has turned into a nightmare! I recently ported away Virgin after my contract term ended and wondered why I'm now being billed 2 months in arrears as I don't remember anything like this in the beginning of my contract.
Granted I can be mistaken but why is it so hard to get accurate information??? I get told they changed their billing structure so now its even more confusing.
I called the call center to get feedback on my query from last week (Last week was not the first time I called!) seeing as there's another bill run on the 31st Aug. How hard can this be?
I've since looked at all my previous bills and I would like someone to take ownership of my query and not hide behind new processes and obscure invoice entries and just resolve my query!
I tell the consultant that I'm going to stop this month's payment because I don't want to try and get my money back from them after this fiasco and she gets all excitable. I'm not trying to dodge payment! I'll pay what I must pay provided they can prove they didn't mess this up.
I shouldn't have to resort to Hello Peter to get my queries resolved. Stop wasting my time.
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