I received a Telkom Mobile notice last week informing me that our last debit order (our contract ended end of June 2013) didn't go through as we changed our bank details in relocating to CT. I went to my nearest Telkom Direct to pay the settlement amount but was given an Absa account number in which to pay via EFT. I did that on the morning of the 23rd of August and added the ref number as well. On the afternoon of the 27th Telkommobile suspended the service to the number!
I took the matter up with their help desk 181180 and emailed my payment notification at 8:30 on the 23rd and got a message much later (after another inquiry) that the query was escalated (referred) to their billing department. At 16:00 the problem was still not solved and I was informed that it take anything from 2 to 24 hours to resolve such an issue.
I wasn't allowed to speak to their so-called billing department and there is no direct numbers available for customers to this department. I am not happy at all!! I need that number!!
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