We transferred an account we paid to my son as he earns his own salary. An additional R 200.00 plus appeared on his billing. We pay the myAccount pro fee but can't look at the previous months invoices to see what the additional amount was for. We called the call centre and spoke to Hosea Mokherere who initially tried to convince us that there was no additional amount on the account. After fifteen minutes he understood that there was actually an additional amount on the account. It was attributed to the transfer that took place in the middle of the month, but as service fees are payable upfront, us, the parents, have now also paid for the same period. Looking at our statements it appears that not only was the amount subtracted, but it was also about R 200.00 above what it should be. The call centre agent could not tell us how the amount was made up, and since we did not reveive the invoice we have no way of checking the amount. Apparantly there should have been a credit, but rather looks like it was an additional debit. We have now wasted a lot of time to get nowehere. I asked to speak to the manager Abrin Ridgard, holding on for 15 minutes, refused to talk to me.
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