Dear MTN Billing Department
I am very disappointed in the manner you have handled my account in the past two months and the horrid explanations received from your call centre (Standard responses no research or investigation behind them).
Story:
Two months ago I requested MTN billing to change the date of my debit order from the 15th to the 25th as I had initially filled in on my contract but instead I received an invoice for double my set amount payable (normal amount payable = R399 and sudden inflated = R798), I called MTN contact centre they confirmed that an error was made they will return all the money (additional R399) by end of the week. In conclusion it has been an entire month and zero refund in my account instead I have been charged my usual R399 but have not been refunded for the previous amount.
MTN this is totally unacceptable, promises are never kept and the call centre responses are so standard it seems that they would rather give a robotic response rather than answer the question and investigate further.
Please help.
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