My father had a contract with Vodacom which was which was being paid from my bank account. The account was only in his name. Last year my father passed away. At the end of July this year Vodacom found out he passed away and soft -locked the line. What if I had an emergency and needed to contact someone? They've been receiving payment on the account all the time. I just skipped one month of payment which was for July. Since they found out they deducted the full outstanding amount of the contract and soft-locked the line. All this without informing me about either being done. I never gave them permission to deduct that amount. Now they want me to apply to take over ownership (same like applying for a new account).
I refuse to apply for something I'm already paying for. Ill give you the death certificate, his ID and my ID and that's it. If I have to reapply to unlock the sim then I might as well just apply for a new contract with another provider.
I would never recommend Vodacom to anyone ever again. Worst customer experience eve
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