For almost one year and MTN Legal can't solve a simple matter. No one knows what they are doing together with their collections, VVM. Every time I call the useless call centre agent will promise to deal with the matter urgently and the next thing I get is more demand and threats from their collections partners. It is so stupid because the number that they call me and text me on regarding the debt that doesn't exist is not suspended, and they can't even notice that. How can a number linked to an account in arreas still be operational? Isn't it MTN policy to suspend a number in arreas? Who am I kidding, I doubt anyone knows about such a policy in that circus, or is there one? To top it all, I actual renewed by contract EARLY this year, if I owed MTN as much as VVM claims I do, would I be elegible for an upgrade? It's sad that a multinational company is run like a tuck shop and fails to service the people that keep it profitable. This is my second post on this matter following my previous post EARLY this year that got nothing from MTN. Bunch of lunatics at MTN and VVM. All VVM knows is pushing SPAM instead of acting like a legal entity. They make a great joke of their organizations.
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