AfricaComplaints.com » Telecommunications » Complaint / review: Vodacom - DISHONEST WITH THEIR DATA PACKAGES | #164030

Vodacom
DISHONEST WITH THEIR DATA PACKAGES

INTERNET DATA BUNDLE
DATA ARE ONLY VALID FOR 60 DAYS BUT TO MAKE SURE THAT THE CONSUMER STARTS WITH 0 DATA EVERY TWO MONTHS THEY USE THE DATA PACKAGE THAT ARE PURCHASED MOST RECENT.

IF THE CONSUMER HAVE 1GB LEFT OVER FROM PREVIOUS MONTH AND RECEIVE 1GB DATA FOR THIS MONTH THE DATA PACKAGE THAT ARE FIRST USED IS THE PACKAGE RECEIVED THIS MONTH AND NOT THE ROLLOVER GB'S.

WHY IS THAT? THE DATA WAS PAID FOR AND IN NORMAL BUSINESS PRACTICE IT WOULD BE THAT THE DATA THAT EXPIRES FIRST WILL BE USED UP FIRST, BUT NOOOOOO NOT VODACOM.
WHY CAN VODACOM NOT RESTRUCTURE THEIR DATA BUNDLES SO THAT THE DATA THAT EXPIRES FIRST BE USED UP FIRST NOOO VODACOM FIRST USES THE DATA THAT ONLY EXPIRES IN 60 DAYS AND THE REST THAT THE CONSUMER PAID FOR. THIS WAY THEY ENSURE THAT YOU ALLWAYS START WITH 0 DATA EVERY TWO MONTHS.

WE ARE NOT ASKING THAT THE 60 DAY RULE BE CHANGED TO A LONGER DAY RULE, I AM ASKING THAT THE DATA THAT EXPIRES IN 30 DAYS, FIRST BE USED UP AND NOT THE DATA THAT YOU JUST GOT AND ONLY EXPIRES IN 60 DAYS!

STOP FROM YOUR CUSTOMERS VODACOM, THE DATA WAS NOT FREE IT WAS PAID FOR!!!

Date:

Company: Vodacom

Country: South Africa   City: VODACOM

Category: Telecommunications

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