When I signed the contract for a data card with Vodacom through my company, they put me into the wrong package instead of the prepaid package. I signed up in April.
I did not receive an invoice in April or May, only received my first invoice in June and the bill had amounted to R5290. I tried to call the call centre to no avail. in the mean time my account had been debited with this amount on the 26th.
I reported the matter to our onsite Vodacom office and they took responsibility for the matter and on the 3rd I was promised payment on the 4th see below email:
From: Selina Pillay
Sent: 03 July 2013 10:25 AM
To: Devan Naidoo (Retail)
Subject: RE: CREDIT NOTE (TSELANE PHIRI) 071 383
The credit note will be done, I can only do it after bill run which is today
I have accumulated interest on my overdure accounts that are dependant on this money and I know Vodacom will only pay what is due to me and nothing more.
I am frustrated and feel so helpless. I find that the lady that I took this up with, Lisa Patterson does not communicate or prioritise this matter at all.
I am disgusted by Vodacom after being a client for over a decade!!!
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