Complaint / review / scam report
Overcharging customers

This is the second month Vodacom has gone and debited me more than they should of. I get my invoice electronically and I make sure that the correct amount of money is in my bank account for when the debit order goes off. Last month my electronic invoice shows I owe R624.01 then I get a Vodacom text notification stating that the amount of R724.01 has returned unpaid. Anyways I pay the second amount requested not even thinking of it. This month June, I get an electronic invoice stating I owe R555.48 and then today I get another Vodacom text notification stating that the amount of R655.48 has returned unpaid, knowing I have enough money to cover my cell phone bill, I have a look at my bank statement and see Vodacom have tried to take R100 more again compared to what my invoice states. I contact Vodacom - I ask how come they took R100 more off my account compared to my invoice, I have proof that if they debited my account the amount shown on my invoice of R555.48 I would have had more than enough. Vodacom informed me that they will note I have a dispute regarding this matter and get back to me. Yes I have a dispute who would not when you are been over charged!!!
Author: candzp

Offender: Vodacom

Country: South Africa   Region: All Country   City: Vodavalley, Midrand

Category: Telecommunications


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