Once again, MTN has 'deleted', removed or taken away my "Carried over Airtime". In my first month (May 2013), I had a carry over of more than R20, but then was charged for extra phone calls (although I still had airtime). Now, in June, I carried over more than R16 into July 2013, only to see that it too has been deleted when I go to MTNActive... So WHY AND HOW can you be allowed to do this. The WORST thing of all is it is deleted without a trace and therefore ALL EVIDENCE! MTN has also about their "Promotional SMS's" - saying to me in the beginning that I get 200SMS per month, then only later saw that it is 25 sms to any number and 175 sms to MTN ONLY - When I asked the sales people before getting the contract and a MTN Consultant, they said I get 200 SMS per month TO ANY MOBILE NETWORK!!! Liars!!!
Give me back my Carry over stop Billing me extra every month! NOT ACCEPTABLE at all!!!
My previous complaint has still not been dealt with: https:///mtn/complaints/mtn-false-claims-charging-whatever-they-want-1087829 FIX IT!
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