Monday 1 July 2013 I called the call centre to activate the BIS service on my pre-paid number. I spoke to the CC agent and he assisted with activating my number which had expired. He also provided me with the different BIS packages available. I then loaded the airtime and called them back to activate the R57 BIS package. The agent i then spoke to was probably new as she put me on hold for 5min to confirm what packages are available to me (Which i already knew). She then came back and activated the wrong BIS service on my number. BB10 (R39 package) which was not for my handset.
On Tuesday 2 July 2013 i called again to have this amended to the correct package but the agent then had to lodge a query with another Dept to reverse and re-process my request. I was told that I'll have to wait 24 - 28 working hours! ARE YOU SERIOUS!!!??? Wait so long just to have an error on their part reversed!!! What happened to prioritising things as simple as this?
Its 2 days later and still no response.
Ref number for the query 3070102158
Please assist if you can
Thanks
G
0 comments