I have been dealing with an ADSL line which works perfectly in the mornings, but in the afternoons/evenings comes to a complete standstill, for the past two days. Yesterday we phoned Telkom and they told us to phone a number after hours as they could not see anything wrong with our ADSL line. I work from home and need the internet for work, so waiting after hours is problem number 1! We phoned the after hours number 10210 and they told us there is a problem at the 'exchange' and they know about it and working on it, however, we would have to wait until 23h00 for our internet to work again. This is still bearable if it was only for one day, but now the same thing today. Non-existent internet connection! Telkom expects us to pay our bill on time and I doubt if they would take kindly to me or my credit record if I was to tell them there is a problem with my bank account and they would have to wait for their money. Why am I paying full price for a service which is leaving me in the lurch!? Why is there no communication to tell your paying customers what is going on? A lot of us depend on our internet connections and this is not acceptable at all! I would like this sorted out
0 comments