I cancelled my contract due to incorrect billing (overcharge) in March & subsequent frustrationg efforts via the call centre to get refunded. The phone time used to sort out the problem cost me more than the overcharge! Then another overcharge in May.
The cancellation & requested switch to pay-as-you-go came into effect yesterday - Fri 14 June. My phone was dead in the morning so I phoned the call centre to be told that my sim had been deactivated & it would take 2 hours to correct. After 3 more calls and speaking to 6 people the verdict late pm was - 2 to 24 hours to restore. Needless to say this morning, Saturday, my sim was still inactive. Called call centre again & told it cant be done by phone as responsible person not there & that I should go to an MTN store (15kms round trip) to re-RICA the sim!
Furthermore, the balance of airtime left on the sim has been forfeited & they tell me I cant get it back. NO ONE TOLD ME THIS WOULD HAPPEN!! Surely this is a dishonest business practice? I paid for that airtime and that surely makes it MINE and now Autopage have taken it away (it?) without warning me beforehand.
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