On 1 June contract data bundle was toped up at 1am and after a few hours the full 100MB was depleted. The only downloaded Apps on my phone are WhatsApp, Facebook, Flashlight and email. My house has wi-fi. There were no new emails/messages on my phone that could warrant the 100MB usage. This is the 2nd time this has happened - the first time Vodacom reimbursed the 100MBs. I phoned Vodacom and they said they would look into it. They phoned back to say that the full 100MBs was used by my email from 1:30am-10am (on 1 June) basically whilst I was sleeping. When I asked where are the emails that should be on my phone if 100MBs of them were downloaded, the Callcentre guy became very rude and said I was not listening to what he was saying. I explained that I understood his reason but that it didn't make sense. I asked why this is now the second time that this has happened and the first time they reimbursed - he said it was purely a courtesy. I find that this is blatant - and the fact that this is the second time it's happened and they brush it off as 'that's how technology works'. We are then forced to fork out for another bundle without Vodacom giving a solution to this problem!
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