Vodacom
3rd time in a row - no BIS on month end

This is the 3rd time in a row that i struggle with no BIS because of the NEGLIGENCE of Vodacom!!!
I am sick and tired of having to pay for this poor service!!! sort this out correctly for a change or are you not able to??? Every time you fix it for a month... then the battle begin again!!! do you call this service???