I bought R165 airtime yesterday and then used that to buy the 1GB Data Promotion for R149. I got an on screen message saying my purchase has been successful. I then started using it in my 3G modem. I used 82MB and then it stopped working. I did a balance inquiry and found that my balance was zero.
I then phoned the customer service on 155 and after holding on for almost 15 minutes I disconnected. I then called again and finally got through to a consultant. I was told she would log a service a request and I would receive an SMS. I received no such SMS. I have also as yet received no response from Vodacom. I also found people with the same problem as I. Vodacom should really provide a better service. This is such a huge inconvenience to go through.
Below is a link of someone with exactly the same problem
https:///vodacom/complaints-to-compliments/airtime-converted-to-data-dissapeared-1093668
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