I have attempted to contact you to no avail.
I truly apologies for not returning your call as promised and I do understand that an apology does not change anything.
As per our Network Department the subjected number was recharged with airtime on the 30th of April 2013 and we unable to provide with your usage report at this current moment.
We will provide you with your usage report as soon as it is available. Invoice 01/06/2013 will also reflect you usage for this month, but the invoice will be available from the 10th of June 2013.
We are investigating as to why customers cannot do online recharges and I hope the matter does get resolved ASAP.
Hope the above is in order.
Regards,
Tshego.
This is the email that was sent to me, She never returned my call. I never receive my airtime have to wait till next month for itemised billing for their fault once again. Just need to wait few more months to move away from this network. This is not the 1st time I`m having problems with them me, they even taking my prepaid airtime that I`m loading and they feel they right.
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