I took a contract out in Dec 2012 and struggled to use the internet due to bad signal. I then received a warning letter from Vodacom in March 2013 stating my account is in arrears and will be faced with penalties. I went into the customer care centre and discovered my wrong account number was captured on the system even though it was right on my contract. The consultant then corrected the system.
I then still had to pay the account even though I could not use the account. The consultant saw I had no coverage in my area and I instructed her to cancel the contract. Kulthum Hajawanie phoned me from head office to confirm my cancellation. In April 2013 my account was debited again. I went back to the customer care and was told to phone the accounts department myself. I eventually got through to them and the lady assured me it will be done (Ref number S3-TNP7L-LKA) and I will be reimbursed. I was never reimbursed and my account was debited again on the 02.05.13.
I am now sick and tired of phoning and wasting my petrol, saying the same thing over and over again. THIS IS THE WORST SERVICE I EVER EXPERIENCED AND DEFINITELY MY LAST ENCOUNTER WITH VODACOM
I expect full reimbursement
Rabia
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