My son turned 18 and we had to change our contract and seeing that he will only be using the facilities to the end of the year we made an appointment with a consultant at the Amanzimtoti branch Hellen Motsamai in June and she suggested a 6 (six) months scholar contract (I had to e-mail her a copy of his report card as confirmation that he is still a scholar). She also confirmed that he can apply for a student contract once he has his student number next year. In July after a payment query I was told that my son's contract is a 12 month contract, which was not what I requested or what was offered to me. In the meantime the amount debited from my account has not been the same for one month. Beginning of October my debit order was R100 more than the previous month. I have a contract of my own that is linked to my Vitality and paid upfront to end Dec'13. I have sent numerous e-mails to the WebAdmin e-mail address with no reply. I had no success getting through to anyone at the call centre. I've been following up on a weekly basis via e-mail, but obviously they don't care. In the meantime I have transferred the contracts to alternative branches.
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