Virgin Active South Africa
Debit order taken after cancelling contract

I phoned Virgin Active on the 2nd of April to cancel my duaghter and sons contract. They have debited my account on the 30 of April 2013 for my son. I still need to verity if my daughters account was debited.
I have now been on the phone twice today - after waiting for ten minutes each time I get cut-off. This is totally unprofessional and very irritating!!!

Very frustrating