BOUGHT A WATCH FROM STERNS, I CRACKED THE GLASS, TOOK IT BACK AND ASKED THEM TO GET A QUOTE AND THEN I CAN GET IT REPAIRED. THAT WAS ON THE 16 JAN AND TAKEN BY PHINDILEM. WELL I SHOULD HAVE KNOWN, THEY TOOK THE WATCH AND SAID WE WILL PHONE YOU WITH THE QUOTE, NO ONE PHONED. I WENT BACK TO THEM ON THE 3 FEB AND WITH NO RESPONSE ACCEPT WE WILL PHONE YOU, WELL TODAY IS THE 16 FEB AND STILL NO RESPONSE?
TOOK IN ANOTHER PIECE OF JEWELLERY TO NWJ ON THE 16 JAN AS WELL, WAS PHONED WITHIN A WEEK WITH THE QUOTE AND REPAIRED AND RETURNED AFTER 2 WEEKS. HOW DIFFICULT CAN IT BE TO DO THIS?
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