Truworths
FUILURE TO DO THEIR OWN DAMAGE CONTROLS

I HAVE BEEN HANDED OVER TO DEBT COLLECTORS DUE TO BAD PAYMENT RECORDS AND ON THE 31 OCTOBER I DECIDED TO SETTLE MY ACCOUNT. I WENT TO THE MALL AND ASKED FOR THE BALANCE, PAID IT ALL AND ASKED THEM TO CLOSE MY ACCOUNT AND THATS WHERE OUR PROBLEMS STARTED. I WAS TOLD THAT THEY FIRST NEED TO CONTACT THE DEBT COLLECTORS TO REMOVE MY NAME AND AFTER THAT, THATS WHEN THEY WOULD BE ABLE TO CLOSE THE ACCOUNT. THEY TRIED CALLING THE DEBT COLLECTORS WHILE I WAS THERE BUT SOMEHOW I WAS TOLD THAT THEY COULD NOT GET HOLD OF THEM. THEY PROMISED TO CONTINUE TRYING AND THAT THEY WILL CONTACT ME TO LET ME KNOW WHEN THEY HAVE SORTED IT OUT. A WEEK LATER, I DECIDED TO GO MAKE FOLLOW UPS. WHEN I GOT THERE, I WAS TOLD THAT THEY CANT GET HOLD OF THEIR OWN CLIENT WHICH THEY CONTACTED IN THE FIRST PLACE TO LIST ME AND THAT THERE IS NOTHING THEY CAN DO. HOW IS THAT POSSIBLE??? MAKE A PLAN TO REMOVE MY NAME ASAP