Complaint / review / scam report
WRONG IDETIFICATION OF PROBLEM
I bought a 10kW PETROL GENERATOR 380V oct 2011. On the 22nd of April 2013 it stopped working. Motor was running but not generating powier. I phoned Sybie, he assured me that it is the AVR and I should bring in the generator they will replace the AVR in shop. The following day we took the generator.The correct AVR was not available so they tried a different AVR but the wiring was different.Sybie said they need to sent the generator to their workshop in JHB.A week later a lady at HQ said the altenator had to be rewired and the piston rings had to be replaced.I found this strange as there were no indication that there were any problem with the rings. No smoking or using of oil.I did not want the alternator rewired and asked for a new altenator, but was told that it was to expensive to import spares.I asked that the generator be sent back to centurion. At this stage I found out that Adendorffs does not have a workshop, but make use of a contractor. I had the generator sent elswhere, they supplied me with new AVR and everything was back to normal. I spent R 8000 in generator hire and want Adendorff to take responsibilty.This could have been avoided!!!
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