AfricaComplaints.com » Shops, Products, Services » Complaint / review: Hirsch s - Extra Mile, excellent service delivery | #147295

Hirsch's
Extra Mile, excellent service delivery

We attended the Home and Garden show in Durban on Friday looking for a lounge set and was thrilled to find something we were looking for. We were made promises on getting this delivery the same afternoon and rushed back home. Unfortunately our expectations were not met. We contacted the call centre to check on the time that we could expect the delivery but we were surprised to find out that no such delivery was scheduled for that afternoon. We were very disappointed with the sales persons service and immediately requested a refund if the delivery could not take place that afternoon as promised. The consultant Donavan was very helpful and he said he will call us back which he did, to advise on this matter. We were then contacted by Niresh and the manager, Richard who then arranged to get this delivery to us that evening. The driver Steven was also amazing.making sure he get this furniture to us that evening. He had a problem getting this set up to the flat but went out of his way by carrying it all the way to the 4th floor finding man power to assist him. Now this is what we call great service by all the people mentioned above. Well done in satisfying a customer with good service delivery.

Date:

Company: Hirsch's

Country: South Africa   City: Kzn

Category: Shops, Products, Services

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google