I did an upgrade of a bed that I purchased in accordance with the Dial A Bed 90 day return policy. I selected a more expensive bed and experienced the following:
- When I had to pay the difference the consultant did not know how to deal with the mattress protector, which was thrown in for free on the original deal. He wanted to now charge me for the free mattress protector I had been using. The issue was sorted out after I explained how to do the calculation. Surely consultants know how to deal with bed swaps advertised by Dial A Bed.
- I ordered the new bed during the week and agreed for Saturday delivery.
- The consultant contacted me on Saturday morning indicating the bed could not be delivered on Saturday and therefore I agreed on Tuesday, after arranging to be home on Saturday afternoon for delivery.
- I followed up with the consultant to confirm delivery on Tuesday morning as I had not heard anything. I was told that delivery would still take place on Tuesday,
- I was contacted late afternoon on Tuesday that an after hours delivery would be made. No delivery was made on Tuesday and I did not receive any call on Tuesday evening of what the hold up was.
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