On Sunday 26 May I purchased products from clicks and proceeded to the cashier I attempted to pay for my products and the cashier was clearly having problems with his card machine, so my card was declined twice. I than decided to just pay by cash because the manager made it seem like my card had a fault.
Once I returned home I saw one of the declined amounts had come off of my account, I returned to clicks the following wednesday to ask for my money back. I was told that the details have to be sent to clicks Headoffice and I would be reimbursed a few days later. That has never happened I have been back to the manager to complain and he just promises to phone me with what is happening with refunding me and as of yet I havent received one phone call from him.
I think it is absoulately disgusted at the service I have received.
Sian Borain
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