Adt Security
Incorrect debiting and not refunding

So i signed up for the ADT armed response service, sales came to my house and told me you get the first two months free and on the contract which i signed it was stated first debit order to go off in November only, low and behold it was debited in September for which i did not budget, after trying to get through to someone in accounts i contacted sales person again, he sent an email and copied me in, i was told they will not refund me and would rather skip one month from when i am due to pay,

this is unacceptable, i was told it was a "system error" ja right, i have a signed contract which states when it was supposed to start, by it not being so they have breached the contract with me, i am now charged bank fees for negative balance as like i said that amount was not budgeted for.

Mr Pretorius
079 662 3161