On Friday evening, 10/05/2013 at approx 19h30, we were at home having dinner, when we were accosted and robbed at gunpoint by 5x armed robbers. We were beaten, tied up, and had our home turned upside down by these robbers.
After they left, we managed to untie ourselves and managed to press our panic button. Literally within seconds we had a response from the Call Centre. Once we advised them of what had transpired, 3x Blue Security vehilces arrived within minutes. I think they must've broken some world record for response time?!
I just though i would commend your staff, especially Pravin, Nathan & Vee, for their quick response and assistance at the scene. Their attitude was far better than that what we received from Umbilo SAPS members who turned the whole incident into a fiasco and laughed and giggled like two school girls.
These three members should be commended for their positive attitude and their eagerness to assist us. They even let me use their phone to speak to their control & to Tracker. I think they can teach some members in the SAPS how to treat people in incidents like these.
Regards,
Cobus Becker 0832544896
[Email Removed]
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