1. My services got disconnected on the 4th Feb. This is after I checked my account on the 1st, and paid the outstanding amount as per the self service balance.
- It was discovered that a old smartcard have been billed that isn't even used. The statement sent to me have many "activations", and "reversals" on that makes the account unreadable.
- On the 5th I spoke to the CC and they indicated that it has been sorted out, and I requested a updated statement - not sent as of writing.
- Now, the amount I assume is still payable, is not balancing to what I now still owe. I believe there is a big mess in my account.
- I tried to call again, but my call either doesnt get through to the CC, or disconnects half way through. So how am I suppose to sort this out now?
2. Calling into the CC is a nightmare, gets busies, and gets disconnected on the call or in the IVR.
3. Also Phoning the CC, I get to a agent after waiting quite a long time on my successfull calls, only to get told they cant help me as I have extra view, and I need to be transferred to that dept, waiting long again.
4. Mobile support number is incorrect on the mobile app - it pointed to 083 800 3788 - a private persons no.
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