I Have 4 decoders. One is a holiday decoder. I had it switched on 1st of January until the 4th. My account is paid in full only for these four days, however when I tried to disconnect this decoder on the 4th I could not even access my internet service with them.
I phoned the client service and had it disconnected and paid in R200 which is more than enough for 4 days viewing.
Sat morning the 5th my services are suspended. I phone once again and Mrs or Miss Khanyasile informs me with a serious attitude that I need to pay the full months subscription in advance!! Which is nonsense!!! Why must I pay in advance for a full month when I might use this service in another two or so months only again.
After 22 minutes on the line it was resolved.
Their attitude stinks! Their service stinks! Only reason why they do as they please is because they have no real competition and we no other real alternatives but multichoice!!!
Now to wait and see if the reconnection fees are removed from my account. Then it will probably be another hour or so on the phone to try and explain to the next incompetent person what is going on and by then you will need an accountant to figure it out.
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