I've been a loyal subcriber of MultiChoice for more than 10 years. I have a couple of SmartCards and DSTV services loaded on my account (I spend in excess of R2000 monthly with Multichoice).
5 years ago, when Vodacom announced a service (that they offered through Multichoice) called DSTV Select, I jumped at the chance to get this service enable for my grandmother, who ONLY watches KykNet. At R139 per month it makes much more economic sense than any other multichoice service in this specific regard.
About 2 years ago Vodacom silently started migrating this service back to Multichoice, but without really telling anyone. Imagine my surprise when, about 3 weeks ago, the DSTV Select smartcard suddently stops working, only now to learn that I can't reactivate it. Even THOUGH ALL the material published at the beginning of the year about the discontinuation of this service said that ALL subscribers that had this, can continue to use it.
I've NEVER deactivated this service. I've never received communications from Vodacom or Multichoice that I should be migrating back from Vodacom to Multichoice to continue using the service. And suddenly this is now my fault? Can we get this resolved?
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