I have previously logged a complaint regarding the incorrect billing on my account. Despite paying each month and correctly so, I have been told that I owe money that I dont just because some other customer paid into my account.
I have sent through all my proof of payments and now I have been suspended..
Let me break this down for you so its easy for you to comprehend:
January 2013 R50 paid
February 2013 R590 paid
March 2013 R590 paid
April 2013 R630 paid
May 2013 R630 paid
June 2013 R680 paid
I have also paid all reconnection fees as well.
If this was really a mistake on my part, I accept that. However, in this case it is not.
I will not be liable for a payment that I DO NOT OWE WHETHER INCORRECT INFORMATION HAS BEEN GIVEN TO ME OR NOT, as you so rudely stated in your email below, Thamsanqa Amos. HIRE COMPETENT STAFF TO BEGIN WITH!!!
Having been a Customer Relations Manager and experienced in providing satisfactory customer service, let me
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