I just got off the phone with your Call Centre - everything took about 54 minutes. In the end... my query wasn't resolved. I understand you guys have your rules, but sometimes if you're too process driven, you end up losing sight of the servicing element of your business. I re-joined DSTV after a 6 month sabbatical. I went into your N1 City office on 15 June and requested DSTV Premium till the end of the month. Today I call in to make payment for July, along with changing over to DSTV Extra. To my surprise my service is currently suspended (I'm not at home) and I need to pay a R50 re-connection fee. The thing is... I was led to believe I'm covered till at least 30 June. You guys are awfully quick to pull the trigger. At no point did the Consultant or her Coach (Dumi) try to resolve the situation... instead they shoved the "it's our process" line down my throat the entire time. Can I ask that the powers that be PLEASE reverse the R50 re-connection fee and start treating me as a valued client and not just another number? (Even if you have to pretend... at least show emotion and try to understand... for once)!!!
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