Discovery - Client Rental
Incorrect Billing and account handed over to Credit Bur

- Incorrect billing from Avis and the handing over of the customer
- Incorrect information provided by Avis
- Lack of verbal and written communication
- No people's skills
- Dishonesty (I see this is listed as one of the values when I went to the office)
- No need of urgency
- Client had to resolve a very stressful situation caused by Avis mis-presentation
- Client to forward all relevant communication