Sunday Times
No delivery of the product was an irritation but

Not getting my copy of the Sunday Times was an irritation, but it all pales in comparison to how shabbily I am being treated when I complain.
I phones twice on Sunday telling them I never received my newspaper.
Both times I was told that they would contact the area manager and solve the problem.
well nothing happened. No paper - no phone call.
I then phoned the Sunday times during working hours and never got to speak to a person.
Voice mail!
I left a message, and have not had a reply yet.
Now I cannot keep on phoning forever - so I decided to vent my frustration here.
Sadly the damage is done, I have a solid impression of how "efficient" the Sunday Times is in my head, and it is not a good one.
People - a tiny bit of service will save you a fortune in reputation management.