According to PO tracking system a parcel for my wife has been with Preller Square Post Office since June 21 am however to date I have received no notification. When I approached the manager who was standing at the counter he refused to look into the reason and just referred me to the back of the queue being handled by another staff member. I believe this shows a bad understanding of the responsibility of a manager of a service organisation when a customer has a complaint.
I would like to receive an apology from the Post Office and an assurance that the manager concerned is given proper training on how to deal with customers.
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