Tsogo Sun, kindly stop sending this pathetic message when patrons complain about the bad service we receive. I had a problem almost 2 months back and after filing a report on Hello Peter i got a e mail with your famous lines.
.We thank you for posting your concerns regarding your experience at theTSOGO SUN hotel, Please accept our sincerest apologies as this is certainly not the level of standard or care we deliver to our valued guests.
Your complaint has been escalated to the General Manager of the hotel, who will place high priority on this matter and be in contact with you soon.
We trust the above meets with your approval and assure you of our best attention at all times.
Kind regards,
The Tsogo Sun Management Team
Well guys guess what, im still waiting for the General Manager to place any priority on my matter, as im still awaiting his call.
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