AfricaComplaints.com » Health & Medicine » Complaint / review: Resolution Health Medical Scheme - Contributions suspended WHY??? | #52094

Resolution Health Medical Scheme
Contributions suspended WHY???

I have been a member for 10 years. today at 14h23 i received an sms informing me that my membership has been suspended due non payment.

For the last 9 years my contributions have been deducted from my salary - up to today. I was never informed of any problems that you might have experienced in that regard up to today.

If you can send me an sms to tell my that you suspended my membership . why could you not at least have the decency to draw my attention to any non payments by my employer if that is indeed the problem.

How on earth would I have been aware of the problem? In the past one could log in and check the contributions. But that option is no longer available.

i phoned and phoned to get the contributions today- no answer.

In January you loaded me on the incorrect plan, through no fault of mine. I had to battle to get that corrected.

February - now this!

I just wonder how the rest of the year is going to go with resolution health as a medical aid.

Do you realize what will happened if myself or my child need emergency medical assistance and you suspended my membership in the manner you did.?

It is also a pity that one has to use this forum to get your attent

Date:

Company: Resolution Health Medical Scheme

Country: South Africa   City: Pretoria

Category: Health & Medicine

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