I HAVE TERMINATED MY MEDICAL AID WITH GEMS IN DECEMBER 2012 AND FOR JANUARY AND DECEMBER THEY HAVE DEDUCTED AND I HAVE BEEN FOLLOWING UP SINCE JANUARY AND BEEN TOLD THAT THEY HAVE SENT THE TERMINATION NOTIFICATION TO PERSAL (GOVERMENT SALARY SYSTEM), I HAVE JOINED ANOTHER MEDICAL AID AND NOW I HAVE BEEN SUSPENDED BECAUSE THEY CANT GET THE MONEY BECAUSE PERSAL IS REFUSING THEM AN ACCESS CLAIMING THAT GEMS HAS ALREADY DEDUCTED. NOW I AM FORCED TO PAY MY CURRENT MEDICAL AID CASH WHILE GEMS IS STILL SOLVING THIS THING OUT, FIRSTLY THEY PROMISED FEBRUARY IT WILL BE SORTED NOW THEY SAY MARCH. THIS IS CAUSING ME A LOT OF STRESS BECAUSE THURSDAY 21 FEBRUARY I HAVE A PROCEDURE AT THE HOSPITAL I NEED TO DO AND MY MEDICAL AID IS SUSPENDED. PLEASE ASSIST ME WITH GEMS TO REFUND ME MY MONEY AND STOP DEDUCTING.
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