I have never come across a worse service provider. Their accounts section make constant errors and we the clients/patience have to suffer. My wife has had a heart transplant and has to have medication to prevent the body rejecting the heart. Should she not take this medication within a few weeks she will die. To get a script from the Dr the Dr has to have blood tests. According to the medical council these tests all fall under prescribed medical benefits and Discovery have to pay for it out of that fund and not your savings. Discovery's red tape and incompetence will cause my wife's death and they just don't give a dam. I have been trying to sort an account out with the pathologist since May and still it is not sorted out. You complain and you get told we will look into it. They don't. You call again and again, you send emails they return the emails saying within 3-5 days it will be sorted nothing happens and we have to resort to complaining on hello peter. Is this the level of service we can now expect from large company's in SA.
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