Shameful from Discovery, so many mistakes it's hard to name them all. I phoned Discovery to make a payment on 1 January, but it was understood as I am joining from January. The 'consultant' obviously misunderstood the request. Even so, it should have shown on call centre system that a mistake are being made and should have been corrected by the 'consultant' there and then. Aren't they trained for these type of things? Seems not. Also, when I phoned after I heard my account has been suspended (without even any notice being given!!!), I fixed it by organising an extra debit transfer to go off with the next one. What the consultant failed to mention is that the account suspension will not be lifted. While the 'consultant' chatted to the accounts department I was put on hold, so have no idea what was said - all I was told that it was okay to have 2 debit orders go off the next month. I was suspicious and phoned the next day to check - low and behold it was as I suspected! Now the hello peter 'consultant' got involved, but just made the whole situation worse. Instead of trying to fix the situation and retain me as a customer, they have gone the other way. Terrible and such a shame
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