AfricaComplaints.com » Health & Medicine » Complaint / review: Netcare - Night staff going out of their way to keep us awak | #230688

Netcare
Night staff going out of their way to keep us awak

My son was admitted to the children s ward on Saturday 5 October 2013 and the Sat & Sun night staff went out of their way to keep us awake. Our room was right next to the nurses station, On Saturday night at 9 pm, they came and sat with a screaming baby right next to the window and obviously woke us up. i asked them to please take the baby to his room so we can sleep and it went downhill from there.
My baby woke up at 10 pm crying, they simply came and slammed my door closed (which they left open). Did not bother to come and ask if everything was o k. Doors continued to be slammed throughout the night. Since 5 am, they made sure they woke me up every 20 minutes or so to ask questions they either could have asked all at once and could have waited until later. They were spite full!
I also found the isolation bathroom to be dirty with mold growing where it is sealed by the bath.
It is not acceptable to be treated like that, and I can't point out anyone as all of them was rude and unhelpful. I was seriously contemplating to move to another hospital.
The night staff on Monday night was absolutely amazing, and we probably slept twice as much as we did with the previo

Date:

Company: Netcare

Country: South Africa   City: Pretoria East Hospital

Category: Health & Medicine

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