I am a healthcare practitioner, and have tried to register with Metropolitan in order to submit claims from services I have provided. Initially I submitted claims without having registered bank details (I was misinformed by GEMS). I then contacted Metropolitan who told me that I needed to submit certain documentation. When I did this I received an automated response telling me to submit different documentation. When I submitted this documentation, I received another automated response with the EXACT same contents as the previous email, telling me to submit what I had already submitted. My bank details since changed, and I cannot supply bank letters stating what my savings account was, as I have a new account - which I explained when sending the documentation. I am becoming increasingly frustrated with this, as I am owed funds, which are being made impossible to retrieve due to automated responses to emails that do not help in the slightest.
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