I have a spreadsheet with outstanding claims for appliances that i have submitted to the medical aid on behalf of a specialist and his patients/ the members. Our company administers doctors' accounts - some of these claims are as old as August last year. I have received reference number upon ...
You need to train your staff on how to speak to clients, especially the ones working onGEMS. My mom is a member of GEMS and she is always sceptical to call your call centre because of the attitude she gets. What kind of customer service is that?? Last week 28/01/2014 I faxed and email a letter from ...
On the 8th of jan dep 01 was admitted to st georges hospital in port elizabeth. He was dischrged on the 17th jan 2014.The auth no was QH 51321633.The pre auth no was not updated and the following accounts was paid from day-day instead of hospital benefits. MY MEMBERSHIP NO IS 153706. L FERREIRA (PR ...
I cand find there contact details and ive been waiting for medical aid card for more than 10 years (Supplier name changed from Metropolitan Life to Metropolitan Health Group by Hellopeter.com) ...
Dear Vileli Thank You very much for the exceptional customer service you offered today, I'm filled with gratitude and feel honoured to have met you today. You've listened attentively, responded with empathy explained every detail in a simplistic manner your intervention today made me a believer in ...
Good day, I was on PG Group Medical Aid, I got authorisation for procedure for my daughter in January 2013. The dentist, anaesthetist were paid but clinic never paid. All accounts were sent in at same time. Now Many months down the line and I get sheriff of the court at my doorstep due to account ...