I am still waiting for discovery to resolve my vitality probmem. I am not enjoying any benefit for being a member.by this time I am suppose to be a gold memberI have send an email on the 20/02/2013 declaring that i am no longer smoking and I keep on getting an error. I received a respond that someone will be in contact with me shortly, I am still waiting for that call.
I joined virgin active but the problem is that vitality is not approving my membership as they are saying I have 2 different membership number. I thought this was sorted when my life cover policy was activated as this was the problem before.
I went to ster kinor and they told me that they cant connect my membership to discovery.
Please sort this out as i want to enjoy benefits
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SUPPLIER'S RESPONSE Discovery Vitality & Vit... Time and Date 15:47:53 | Tue 16 Apr 13
Hello bawili,
Thank you for your post.
Apologies for the inconvenience caused by this matter.
We have escalated this matter and Keneilwe will contact you shortly to advise on the resolution.
Regards
Sipho Mathe
Discovery Vitality
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