AfricaComplaints.com » Health & Medicine » Complaint / review: Resolution Health Medical Scheme - Pay Double Medical Aid for One Month | #101419

Resolution Health Medical Scheme
Pay Double Medical Aid for One Month

My wife cancelled her cover with Resolution Health as she was now joining me on my plan with Discovery Medical Aid. Mid-April she called to give notice and find out the process to which she was assured that it would be cancelled and she would no longer be covered from the end of April. We then notified Discovery Medical Aid to commence her cover from the day that Resolution's cover ended based on the information they gave her.

At the beginning of May Resolution Health debited my wife's account for another months cover, upon calling in to clarify the matter she was now informed that 1 months notice had to be given before cancellation, further, this 1 months notice would extend to the end of May as Resolution Health did not offer half month coverage (or any other pro-rata arrangement).

Obviously the Discovery medical aid contribution went off as planned, and now due to Resolution Health's incompetence we have to pay in excess of an additional R1000 for the month of May. Had they informed us differently at an earlier stage then we could have made another plan but their mis-information is now my problem.

Please address me with a solution to this matter.

Date:

Company: Resolution Health Medical Scheme

Country: South Africa   City: Resolution Health Call C

Category: Health & Medicine

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