MY CAR HAD TO GO IN FOR PANEL BEATING AND MY INSURERS ALEXANDER FORBES ARRANGED A CAR HIRE THROUGH CAR SURE. THE CAR WAS SUPPOSED TO BE AVAILABLE ON FRIDAY 31ST JAN 2014. CAR SURE USE AVIS CAR RENTAL AND AVIS DID NOT HAVE A VEHICLE AVAILABLE. I WAS PROMISED THAT THEY WOULD COME BACK TO ME ON MONDAY, NOTHING HAPPENED . TO DAY TUES AFTER MANY PHONE CALLS TO ALEXANDER FORBES, CAR SURE EVENTUALLY PHONED TO SAY THAT THE CAR WILL ONLY BE AVAILABLE TOMORROW WEDNESDAY 5 FEB, AGAIN IT WOULD ONLY BE AVAILABLE AFTER 9:00AM. I AM SUPPOSED TO BE AT WORK AT 9:00AM. I HAVE SO LITTLE FAITH IN CAR SURE OR AVIS, THAT I AM AFRAID TO RELY ON THEM HAVING THE CAR AT MY HOUSE AT 9:00AM
CAR SURE AND AVIS HAVE DISPLAYED EXTREMELY POOR SERVICE. DOES ONE HAVE TO MAKE NUMEROUS NASTY PHONE CALLS BEFORE CAR SURE REACTS??
MRS GAIL HEAL
BEDFORDVIEW
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