I had an accident on the 14th of August 2013, where my car had a minor damage. Budget organised my car to be fixed by Auto Magic and I was promised to get my car back by the 13th of September 2013. When the 11th of September hit, I called to confirm the collection of my car, mind you I am now calling to confirm and as per the agreement they were supposed to let me know about the progress of the car and any changes due to unforeseen circumstances. I was told, but no we are still waiting for what what and what what... I was not even interested because I thought if you are still waiting for what what, why have you not communicated that with me like you communicated you would have completed my car by the 13th. They now changed and promised to complete the car by the 20th. I called again on the 19th of September to confirm collection and still the car was not ready and I was not informed.
I AM UTTERLY DISAPPOINTED BY THEIR INCOMPETENCE, INCONVENIENCE AND FALSE EXPECTATIONS CREATED.
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