TO WHOM IT MAY CONCERN... at Multi Franchise Head Office
My vehicle was booked-in for an 80, 000km service (AMH Motorplan) at 08:00am for collection at 05:00pm. At 4:20pm I received a phone call from Janet Mothoagae, informing me to collect my vehicle at 05:00. On arrival, just before 05:00, she informed me that they are just finishing off, about 5.00 minutes. At 05:10 I noticed that 3x mechanics are frantically working on my vehicle, oil being replaced, filters swapped and so on. CAN YOU BELIEVE IT, THEY ARE ONLY NOW SERVICING MY VEHICLE!!... there goes my shopping, won't make the hardware store. I have to wonder what caliber of people your Organisation employs? - they to customers and believe they can get away with it..or do they just not care, maybe because their line-managers/directors are not held accountable. The worst of it is that they invoice for work that was not done..AND IN MY OPINION, THAT'S . Should you take the trouble and inspect the paperwork, you'll be astounded by the BULLIT that appears on it. After I pointed out that old parts were re-used, the Service Manager, Charl apologised that there was no stock. PLEASE..no integrity as well.
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