» Cafes, Bars, Restaurants » Complaint / review: Tashreeqas Coffee Shop - Bad service by Owners | #53802

Tashreeqas Coffee Shop
Bad service by Owners

My family and I were at Tasreeqah's last night (2 March 2013 @ 20h00) to celebrate my daughter's birthday. We made a telephonic booking and was welcomed by Lindy (waitress) when we arrived. After our meal was served (which took a while as we know pot-pies - we ordered two - normally take approx 30 minutes to prepare) we complained that the chicken pot-pie tasted sour and the waitress (Lindy) apologised. We asked for a chicken lasagne as a take-away meal. When we left we saw that our receipt/billing was wrong (we were charged for a meal that cost more than the takeaway meal we requested. What we found very disappointing is that the owners (both husband & wife) were present but not one of them had the courtesy to apologise in person - the waitress had to do this. The wife assisted Lindy in correcting the bill but did'nt bother to apologise to us. We (as well as our family and friends) frequented Tashreeqas for the past 8-10 years -even before the current owners took over. We celebrated many occassions there in the past and it is very disappointing that this happened last night. It would be a good thing if the owners take time and interest in their customers' complaints when present


Company: Tashreeqas Coffee Shop

Country: South Africa   City: Crawford

Category: Cafes, Bars, Restaurants


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